SERVICE COMMITMENT

Matrix is dedicated to supporting Snap Fitness and is committed to responding to all service, repair and maintenance inquires within 24 hours of submission. We strive to complete repairs within 72 hours of the initial request.

Ways to Request Service

Service Direct App

Phone Number

US: 866-693-4863

Canada: 844-548-2262 ext. 8800

Email

US:Snap@MatrixFitness.com

Canada: Ctseast@jhtcanada.com

Matrix Service Direct App

The most effective way to request service.

Request service from your smart phone
Scan serial number with mobile device
Use voice command to fill in service request form
Upload pictures and videos
Real time updates on:

Ticket processing

Parts order tracking

Service dispatch process and status

Matrix Service Direct is accessible through the app on mobile devices:

To request access for your facility, please fill out the form below.

FACILITY RESOURCES

OWNERS

MANUALS

APPROVED CLEANERS, DISINFECTANTS & LUBRICANTS

MATRIX LEARNING

CENTER

CARDIO

CLEANING & MAINTENANCE

GROUP TRAINING CLEANING & MAINTENANCE

STRENGTH

CLEANING & MAINTENANCE

ASSET MANAGEMENT

How to Name Your Equipment

Create customizable equipment names for quick and effortless identification of products within your facility.

How to Create a Facility Map

Create customizable facility maps that help staff locate physical placement of individual units.

How to Add Non-connected Equipment

Add non-connected Matrix units to Asset Management for a complete list of all products on your floor and access to online support.

How to Create and Use

Equipment Groups

Learn how to create equipment groups so you can quickly run reports on or send automated messages to these groups on your touchscreen consoles.

Asset Management

Active vs. Inactive

This video explains how to mark pieces of equipment as inactive.

How to Use Equipment Statuses

to Optimize Uptime

Learn how to use equipment statuses to see the current condition of your connected equipment and optimize uptime.